Support
For support, use the contact page and we'll follow up by email. Support hours and response targets may be updated as our service grows.
Last updated: July 2026
Need help with ASCS Agency (American Senior Citizen Services)? This page explains how to reach us. ASCS Agency, operated by LTI Group LLC, is a business service for home-care and senior-care agencies (planned for the United States and Canada); support is for agency (business) users.
How to get help
The fastest way to reach us is the contact page.
- Use the contact page to send a business inquiry or support request.
- Tell us your agency name, a contact name, and a brief description of what you need.
Please don't include sensitive information
Support requests are business-only.
- Do not include patient, medical, caregiver, treatment, diagnosis, care-plan, or emergency information — or any other protected health information (PHI).
- ASCS excludes PHI and sensitive information by design; keep support requests to business details only.
What we can help with
- Questions about the service, setup, hours, and call routing.
- Requesting an assessment or pricing information.
- Account and business-contact updates.
Response times
We aim to respond to business inquiries by email, and we follow up as promptly as we can.
Not for emergencies
ASCS Agency is a business/administrative service — not a medical, clinical, or emergency service. For a medical or safety emergency, call 911.
Contact
LTI Group LLC — ASCS Agency. Please use the contact page to reach us for support.